Privacy Policy

This Privacy Policy describes how https://sozones.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and any information required to process your orders or respond to your enquiries. In this Privacy Policy, “Personal Information” refers to any data that can identify an individual.

Device Information

  • Examples collected: browser type, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Site.
  • Purpose: to ensure the Site loads correctly and to analyse usage for improvement.
  • Source: automatically collected using cookies, log files, and analytics tools.
  • Disclosure: may be shared with analytics and security service providers.

Order Information

  • Examples collected: name, billing and shipping address, payment details, email, and telephone number.
  • Purpose: to fulfil purchases, communicate with you, screen for fraud, and provide updates related to your order or our services.
  • Source: collected directly from you through order forms or checkout pages.
  • Disclosure: shared with payment processors, delivery couriers, and any plugins or tools used for order fulfilment on WordPress.

Customer Support

  • Examples collected: messages, comments, or any details you provide when contacting us.
  • Purpose: to provide customer support and improve our services.
  • Source: collected directly from you.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has submitted data to us, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with third-party service providers to deliver our services, such as payment gateways, delivery partners, and email marketing platforms. We may also disclose information to comply with legal obligations or protect our rights.

Behavioural Advertising

We may use your Personal Information to deliver relevant marketing and ads. For example:

You may also opt out of targeted ads:

Using Personal Information

We use your Personal Information to:

  • Provide products and services
  • Process transactions
  • Deliver your orders
  • Respond to enquiries
  • Send updates and marketing (if you’ve opted in)

Lawful Basis

If you are in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests that do not override your rights

Retention

We retain order information for our records unless and until you request deletion. Please email us to exercise your right to erasure.

GDPR Rights

If you are an EEA resident, you have the right to:

  • Access your data
  • Correct, update, or delete your data
  • Port your data to another service
  • Object to or restrict certain uses

To exercise these rights, please contact us using the information below.

Cookies

We use cookies to enhance your experience and gather usage data. You can manage or disable cookies in your browser settings. Learn more at www.allaboutcookies.org.

Do Not Track

We do not currently respond to “Do Not Track” signals due to inconsistent industry standards.

Changes

We may update this policy periodically. Please check back regularly for updates.

Contact

If you have questions or concerns about this policy, or wish to make a request:

Sozones – A division of SOS Hygiene Technologies Ltd
Established 2012. All rights reserved.
Registered in the UK: Company No. 08221190
Unit 1, Alpha Court, Gorton Crescent, Denton, M34 3RB
Email: info@sozones.com
Call: 0161 221 2231

If you’re not satisfied with our response, you have the right to contact the UK’s data protection authority: https://ico.org.uk/make-a-complaint/

Last updated: 25-11-2020